Field Ops Supervisor - Telecom & Safety

ITG Communications, LLC; Spartanburg (SC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

ITG Communications, LLC is seeking a Field Operations Supervisor to lead a team of up to 15 field technicians in telecom and broadband fulfilment. The role emphasizes efficient service delivery, quality checks, and safety compliance, with a focus on customer satisfaction and performance metrics.

The candidate should have 3–5 years as a telecom/broadband technician, plus at least 1 year in a supervisory capacity, and hold an associate’s degree or technical equivalent.

Qualifications

• Associate’s degree in technical field or equivalent.
• 3–5 years as a telecom/broadband field technician with 1 year supervisory experience.
• Exposure to customer-facing operations and service delivery.

Responsibilities

• Allocate work and supervise a team of up to 15 field technicians.
• Conduct quality checks and site observations to meet client standards.
• Perform vehicle and equipment inspections and maintenance.
• Address customer escalations to resolve issues promptly.
• Implement safety protocols and training for technicians.
• Coordinate with QA and management to improve work standards and KPIs.

Skills

Workforce management

Field operations

Customer facing

Problem solving

Education

Associate’s degree in technical field

Job description

ITG Communications, LLC is seeking a Field Operations Supervisor to lead a team of up to 15 field technicians in telecom and broadband fulfilment. The role emphasizes efficient service delivery, quality checks, and safety compliance, with a focus on customer satisfaction and performance metrics.

The candidate should have 3–5 years as a telecom/broadband technician, plus at least 1 year in a supervisory capacity, and hold an associate’s degree or technical equivalent.