Telecom Field Operations Supervisor

ITG Communications, LLC; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

ITG Communications, LLC is seeking a Field Operations Supervisor to lead a team of up to 15 field technicians in telecom/broadband fulfilment operations. You will manage daily schedules, oversee quality and safety, and drive client satisfaction through proactive issue resolution.

The role requires 3–5 years as a telecom technician with supervisory exposure, strong problem-solving, and excellent communication skills to coordinate with management and QA teams.

Qualifications

• 3–5 years of experience as a technician in telecom or broadband field operations with 1 year of supervisory experience.
• Experience in carrying out technical services in the telecom or related industries.
• Exposure to customer-facing operations and understanding of customer service principles.

Responsibilities

• Allocate work and schedules for a team of up to 15 field technicians.
• Conduct quality checks and ensure adherence to client standards.
• Perform truck inspections and vehicle/equipment maintenance.
• Resolve customer escalations to improve satisfaction.
• Implement safety protocols and ensure team compliance.
• Provide training and coordinate with Training Instructor for skill development.
• Participate in performance evaluations and disciplinary actions as needed.
• Collaborate with managers to meet operational goals and KPIs.
• Coordinate with QA for targeted improvements in standards and training.

Skills

Workforce management

Problem-solving

Communication skills

Education

Associate’s degree in technical field or equivalent qualification

Job description

ITG Communications, LLC is seeking a Field Operations Supervisor to lead a team of up to 15 field technicians in telecom/broadband fulfilment operations. You will manage daily schedules, oversee quality and safety, and drive client satisfaction through proactive issue resolution.

The role requires 3–5 years as a telecom technician with supervisory exposure, strong problem-solving, and excellent communication skills to coordinate with management and QA teams.