Field Operations Supervisor - Telecom & Safety

ITG Communications, LLC; Largo (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

ITG Communications in Largo, FL seeks an experienced supervisor to lead a team of up to 15 field technicians in telecom fulfilment operations, ensuring safety, quality and on-time service delivery. You will manage schedules, perform quality checks, and coordinate with management to optimize field performance.

Responsibilities include training, performance evaluations, and driving KPIs to improve customer satisfaction and operational efficiency.

Qualifications

• Associate’s degree in technical field or equivalent qualification.
• Technical certifications relevant to the telecom and broadband industry.
• 3 to 5 years of experience as a technician with 1 year supervision.

Responsibilities

• Allocate work, manage daily schedules and supervise a team of up to 15 field technicians to execute the fulfilment operations work.
• Conduct quality checks and job site observations to ensure adherence to client standards.
• Perform truck inspections and ensure proper maintenance of company vehicles, equipment, tools.
• Address and resolve customer escalations and complaints to ensure client and customer satisfaction.
• Implement safety protocols and ensure compliance among team members.
• Provide ongoing training and development for technicians, coordinate with Training Instructor for training and skill improvement.
• Participate in performance evaluations and disciplinary actions as needed to promote positive work environment.
• Collaborate with managers to achieve operational goals and KPIs and contribute to efficiency in operations.
• Coordinate with QA representatives to implement targeted improvement in work standards, training and skill development.

Skills

Team leadership

Safety compliance

Communication skills

Training & development

Problem solving

Education

Associate’s degree in technical field

Technical certifications relevant to telecom and broadband

Job description

ITG Communications in Largo, FL seeks an experienced supervisor to lead a team of up to 15 field technicians in telecom fulfilment operations, ensuring safety, quality and on-time service delivery. You will manage schedules, perform quality checks, and coordinate with management to optimize field performance.

Responsibilities include training, performance evaluations, and driving KPIs to improve customer satisfaction and operational efficiency.