Telecom Field Operations Supervisor

ITG Communications, LLC; Omaha (NE); Hybrid; USD 60,000 - 90,000; Full time

Job summary

ITG Communications, LLC in Omaha, Nebraska, seeks an Operations Supervisor to lead a field technician team delivering telecom and broadband services. You will allocate work, supervise up to 15 technicians, and coordinate with management to ensure timely, high-quality fulfilment operations.

Responsibilities include quality checks, safety training, vehicle and equipment maintenance, handling customer escalations, and driving improvements with QA and training teams.

Qualifications

• 3 to 5 years of technician experience in telecom or broadband field operations with 1 year of supervisory experience.
• Experience in carrying out technical services in telecom or related industries.
• Ability to manage field crews and meet KPIs.

Responsibilities

• Allocate work, schedule daily activities, and supervise up to 15 technicians.
• Conduct quality checks and on-site observations to ensure client standards.
• Perform truck inspections and maintain vehicles and tools.
• Address customer escalations to resolve issues promptly and protect satisfaction.
• Implement safety protocols and train staff on safety practices.
• Provide ongoing training and development for technicians, coordinate with Training Instructor.
• Participate in performance evaluations and disciplinary actions as needed.
• Collaborate with managers to achieve KPIs and improve efficiency.
• Coordinate with QA representatives to drive work-standard improvements.

Skills

Workforce management

Field operations

Problem-solving and decision-making

Effective communication

Education

Associate’s degree in technical field

Technical certifications in telecom/broadband

Job description

ITG Communications, LLC in Omaha, Nebraska, seeks an Operations Supervisor to lead a field technician team delivering telecom and broadband services. You will allocate work, supervise up to 15 technicians, and coordinate with management to ensure timely, high-quality fulfilment operations.

Responsibilities include quality checks, safety training, vehicle and equipment maintenance, handling customer escalations, and driving improvements with QA and training teams.