Field Operations Scheduler & Dispatch Coordinator

DH Pace Company; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Holidays

Life insurance

Disability insurance

401(k) with employer match

HSA/FSA options

Voluntary benefits

Employee discounts

Job summary

DH Pace Company in St. Louis, MO is seeking a Department Coordinator to efficiently coordinate field employees and ensure customer satisfaction. If you have dispatch or scheduling experience, this role could be a fit.

Responsibilities include coordinating technician schedules, processing job details, assisting with billing, and supporting the estimating team with quotes. Strong communication and organizational skills are essential.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high volume administration field is a plus.
• Must have excellent communication skills and focused on customer service.
• Must have good time management skills, be organized and the ability to multi-task.
• Represent the company in a professional manner.

Responsibilities

• Schedule technicians to customer job sites and finalize and submit job details for processing.
• Ensure customer COD payments are collected prior to job completion.
• Maintain technicians’ schedules and ensure tickets are in correct schedules for materials, billing and voided tickets.
• Run, review and manage department reports to meet customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Assist field techs with technical/mechanical troubleshooting/problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned.

Skills

Scheduling

Dispatch

Customer service

Microsoft Office

Time management

Job description

DH Pace Company in St. Louis, MO is seeking a Department Coordinator to efficiently coordinate field employees and ensure customer satisfaction. If you have dispatch or scheduling experience, this role could be a fit.

Responsibilities include coordinating technician schedules, processing job details, assisting with billing, and supporting the estimating team with quotes. Strong communication and organizational skills are essential.