Field Operations Manager | People & Safety Coach

WM; Indian Trail (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Job summary

WM in North Carolina is seeking an Operations Manager who will be in the field with frontline drivers and helpers from 3–5am, focusing on onboarding, coaching, mentoring, and performance management. The role oversees 15–20 drivers and builds strong relationships with frontline staff.

The position emphasizes safety, coaching conversations, and adherence to WM Way, including documenting regulatory records and conducting root cause investigations after incidents.

Qualifications

• Associate's Degree (accredited) or High School Diploma with two years of relevant work experience.
• Must be at least 18 years old and legally eligible to work in the United States.
• Driver's License required.
• Preferred: WM Operations Manager Trainee program completed.

Responsibilities

• Onboard, develop, coach, mentor, and manage drivers and helpers.
• Maintain relationships with frontline employees and oversee 15–20 drivers.
• Spend 80% of time in field with team; start between 3-5am.
• Ensure safety practices and conduct root cause investigations.
• Document regulatory records (DOT) and review route operation docs daily.
• Visit customers/sites to evaluate safety issues and service options.

Skills

Coaching

Mentoring

Team leadership

Safety compliance

Field work

Relationship building

Education

Associate's Degree

High School Diploma + 2 yrs

Job description

WM in North Carolina is seeking an Operations Manager who will be in the field with frontline drivers and helpers from 3–5am, focusing on onboarding, coaching, mentoring, and performance management. The role oversees 15–20 drivers and builds strong relationships with frontline staff.

The position emphasizes safety, coaching conversations, and adherence to WM Way, including documenting regulatory records and conducting root cause investigations after incidents.