Field Operations Manager: Onboarding & Coaching

WM; Oklahoma City (OK); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short-term disability

401(k) with company match

Paid time off

Stock purchase plan

Job summary

WM in Oklahoma City is seeking an Operations Manager (Trainee) responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. This role works primarily in the field with frontline staff and focuses on safety and WM Way practices.

You will conduct daily onboarding, provide timely feedback, review operations documentation, and partner with teams to drive continuous improvement while maintaining regulatory records and customer service standards.

Qualifications

• Must have legal eligibility to work in the United States.
• Driver's License required.
• Preferred WM Operations Manager Trainee completion.

Responsibilities

• Onboard, develop, coach, and mentor drivers and helpers.
• Meet with new frontline employees daily to ensure onboarding and support.
• Provide timely and consistent touchpoints with frontline employees and maintain safety focus.
• Review and audit daily route operations documentation (DVIRs, attendance, tickets).
• Conduct root cause investigations for injuries and incidents and ensure retraining.
• Maintain regulatory records, including DOT documentation.

Skills

Leadership

Coaching

Onboarding

Career development

Safety compliance

Communication

Education

Associate's Degree

High School Diploma

Job description

WM in Oklahoma City is seeking an Operations Manager (Trainee) responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. This role works primarily in the field with frontline staff and focuses on safety and WM Way practices.

You will conduct daily onboarding, provide timely feedback, review operations documentation, and partner with teams to drive continuous improvement while maintaining regulatory records and customer service standards.