Field Operations Manager: Driver Coaching & Onboarding

Socket.dev; Georgia; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeinsurance

Short-term disability

Stock purchase plan

Company 401(k) matching

Paid vacation, holidays, and personal

Job summary

WM in Georgia is seeking an Operations Manager to oversee onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. The role spends most of the day in the field with frontline employees and fosters strong working relationships.

You will lead a team of 15-20 drivers, begin between 6-7am, ensure safety practices, and document regulatory records. The position emphasizes hands-on leadership, coaching conversations, and clear communication to support

Qualifications

• Associate's Degree (accredited) or higher.
• High School Diploma with two years of relevant work experience.
• Must be at least 18 years old and legally eligible to work in the U.S.
• Driver's License required on hire.
• Preferred: completion of the WM Operations Manager Trainee program.

Responsibilities

• Onboard, develop, coach, mentor and manage drivers and helpers.
• Ensure frontline employees have tools, instruction, and feedback for daily duties.
• Lead safety and field operations, ensuring compliance and training.
• Review and maintain DOT records and route documentation daily.
• Visit customer sites to evaluate safety and resolve issues.
• Support career progression and identify opportunities for frontline staff.

Skills

Leadership

Coaching

Safety awareness

Field operations

Education

Associate's Degree (accredited)

High School Diploma (accredited) and two years of relevant work experience

WM Operations Manager Trainee program completion

Job description

WM in Georgia is seeking an Operations Manager to oversee onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. The role spends most of the day in the field with frontline employees and fosters strong working relationships.

You will lead a team of 15-20 drivers, begin between 6-7am, ensure safety practices, and document regulatory records. The position emphasizes hands-on leadership, coaching conversations, and clear communication to support