Field Operations Coach & Onboarding Leader

WM; Mesa (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term disability

Stock purchase plan

401(k) match

Paid vacation

Holidays

Personal days

Job summary

WM is seeking an Operations Manager Trainee responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. This role spends the majority of the day in the field with frontline employees to establish positive relationships and support effective daily duties.

You will conduct daily onboarding checks, provide timely feedback, review safety and route documentation, and lead continuous improvement efforts while upholding WM safety standards and the

Qualifications

• Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and legally eligible to work in the country where the position is located.
• Driver's License – Valid Driver's License Upon Hire
• Preferred: Successful completion of the WM Operations Manager Trainee program

Responsibilities

• Onboard, develop, coach, mentor, and manage performance of all drivers and helpers.
• Spend majority of time in the field with frontline employees to build relationships and support daily duties.
• Provide timely and consistent touchpoints and feedback to frontline staff.
• Lead safety practices and WM Way across the workforce.
• Document and maintain records required by regulatory agencies such as DOT.
• Review route operations documentation daily and address issues.
• Visit customers to evaluate safety and service options.
• Conduct root cause investigations for injuries and incidents, with proper discipline and retraining.

Skills

Coaching

Mentoring

People management

Safety awareness

Education

Associate's Degree (accredited) or High School Diploma with 2 years of experience

Job description

WM is seeking an Operations Manager Trainee responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. This role spends the majority of the day in the field with frontline employees to establish positive relationships and support effective daily duties.

You will conduct daily onboarding checks, provide timely feedback, review safety and route documentation, and lead continuous improvement efforts while upholding WM safety standards and the