Field Operations Coach & Onboarding Lead

WM; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Stock purchase plan

Paid vacation

Holidays & personal days

Job summary

WM is seeking an Operations Manager Trainee/Field Leader responsible for onboarding, developing, coaching, and managing performance of all drivers and helpers. The role emphasizes building strong front-line relationships, spending substantial time in the field, and promoting WM safety standards.

Responsibilities include daily onboarding support, coaching conversations, and root cause investigations for injuries.

Qualifications

• Associate's Degree (accredited) or, in lieu of a degree, High School Diploma (accredited) and two years of relevant work experience.
• Must be at least 18 years of age.
• Legally eligible to work in the country where the position is located.
• Driver's License required upon hire.
• Preferred: WM Operations Manager Trainee program.

Responsibilities

• Onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers.
• Establish and maintain positive relationships with front-line employees.
• Spend the majority of the day in the field with frontline employees.
• Lead safety practices and WM Way across the team.
• Conduct root cause investigations for injuries/incidents and ensure retraining.
• Document and maintain records required by regulatory agencies (e.g., DOT).
• Review and audit route operations documentation daily (DVIRs, attendance, tickets).
• Visit customers/sites to evaluate and resolve safety issues.

Skills

Coaching

Leadership

Safety awareness

Communication

Education

Associate's Degree (accredited)

High School Diploma + 2 years relevant experience

Driver's License

Tools

Valid Driver's License

Job description

WM is seeking an Operations Manager Trainee/Field Leader responsible for onboarding, developing, coaching, and managing performance of all drivers and helpers. The role emphasizes building strong front-line relationships, spending substantial time in the field, and promoting WM safety standards.

Responsibilities include daily onboarding support, coaching conversations, and root cause investigations for injuries.