Field Operations Manager - Lead & Develop Teams

Terminix; New Orleans (LA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits including Medical, Rx,

Dental

Vision

Disability Insurance

Life Insurance

401(k) with company match

Paid time off

Job summary

Rentokil is seeking an Operations Manager to lead and develop a team of specialists, drive service excellence, and collaborate with the sales team on business development. The role covers daily routing, client service, and performance monitoring in a territory.

The position requires a Bachelor's degree (preferred), 3–5 years in a management role with a focus on customer service, and strong verbal and written communication skills. Travel within the territory is required.

Qualifications

• 3–5 years in a management role with emphasis in customer service.
• Excellent verbal and written communication skills.
• Ability to obtain and maintain licenses/certificates as required; valid driver’s license.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Skills

Leadership and team development

Customer service

Verbal communication

Written communication

Management experience

Education

Bachelor’s degree (preferred)

Job description

Rentokil is seeking an Operations Manager to lead and develop a team of specialists, drive service excellence, and collaborate with the sales team on business development. The role covers daily routing, client service, and performance monitoring in a territory.

The position requires a Bachelor's degree (preferred), 3–5 years in a management role with a focus on customer service, and strong verbal and written communication skills. Travel within the territory is required.