Field Operations Manager — Growth, Training & Travel

Rentokil North America; Marinette (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Benefits Start Day 1

Health insurance

Tuition Reimbursement

Work-Life Balance

Training and development programs

Job summary

Rentokil North America in Wisconsin seeks a Branch Supervisor to lead pest service operations, recruit and develop technicians, and ensure high customer satisfaction. You will evaluate performance, respond to concerns, and maintain safety and compliance while coordinating scheduling and inventory.

A valid driver’s license and state certifications are required. The role involves substantial field work with travel within assigned territory, and offers competitive pay and benefits starting Day 1

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Skills

Problem solving

Leadership

Math aptitude

Communication skills

Rapport building

Education

High school diploma/GED

Driver's license

Job description

Rentokil North America in Wisconsin seeks a Branch Supervisor to lead pest service operations, recruit and develop technicians, and ensure high customer satisfaction. You will evaluate performance, respond to concerns, and maintain safety and compliance while coordinating scheduling and inventory.

A valid driver’s license and state certifications are required. The role involves substantial field work with travel within assigned territory, and offers competitive pay and benefits starting Day 1