Field Operations Manager — Growth & Leadership

Rentokil Terminix; Reading (Berks County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Vacation days & holidays

Job summary

Rentokil Terminix is seeking an Operations Manager to lead a team of service specialists and drive client satisfaction across a territory. You will oversee scheduling, field routing, and client account management while collaborating with the sales team on growth initiatives.

The role requires 3-5 years in management, strong communication skills, and the ability to travel regionally. A valid driver’s license and licenses/certifications as needed are required.

Qualifications

• 3-5 years in a management role with emphasis in customer service.
• Excellent verbal and written communication skills.
• Ability to obtain and maintain licenses/certificates as required by regulations.
• Must possess a valid driver’s license from state of residence.
• Previous experience in a route-oriented, service environment is a plus.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Skills

Management experience

Customer service

Verbal and written communication

Education

Bachelor’s degree (preferred)

Job description

Rentokil Terminix is seeking an Operations Manager to lead a team of service specialists and drive client satisfaction across a territory. You will oversee scheduling, field routing, and client account management while collaborating with the sales team on growth initiatives.

The role requires 3-5 years in management, strong communication skills, and the ability to travel regionally. A valid driver’s license and licenses/certifications as needed are required.