Field Operations Manager - Lead, Train & Grow Team

Rentokil North America; Reading (Berks County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Benefits start day 1 for full-time

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Job summary

Rentokil North America is seeking an experienced Operations Manager to lead a team of service professionals and drive excellence in client care. You will oversee daily operations, guide staff across service delivery, and contribute to revenue growth while controlling expenses.

A valid driver’s license and flexibility for early mornings and weekends are required. The role involves extensive travel within the territory to meet clients, support specialists, and collaborate with the sales team on

Qualifications

• Bachelors degree preferred but not required.
• 3-5 years in a management role with emphasis in customer service.
• Proven success in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Experience in a route-oriented, service environment is a plus.
• Ability to obtain and maintain licenses/certificates per regulations.
• Must possess a valid driver’s license from resident state.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Skills

People management

Customer service

Team leadership

Communication skills

Training and development

Education

Bachelor’s degree (preferred)

3-5 years in management (customer service)

Job description

Rentokil North America is seeking an experienced Operations Manager to lead a team of service professionals and drive excellence in client care. You will oversee daily operations, guide staff across service delivery, and contribute to revenue growth while controlling expenses.

A valid driver’s license and flexibility for early mornings and weekends are required. The role involves extensive travel within the territory to meet clients, support specialists, and collaborate with the sales team on