Field Operations Manager & Frontline Coach

WM; Town of Weston (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

Stock purchase plan

401(k) with company match

Paid vacation, holidays, and personal/

Job summary

WM is seeking an Operations Manager Trainee focused on onboarding, developing, coaching, mentoring, and performance management of drivers and helpers. The role emphasizes field presence with frontline employees and building strong relationships to enable safe, efficient operations.

You will lead daily onboarding touchpoints, review frontline performance, and uphold WM safety standards while driving continuous improvement across route operations and customer sites.

Qualifications

• Must have at least an associate degree or a high school diploma with two years of relevant work experience.
• Valid Driver's License.
• Legally eligible to work in the United States.
• Must be at least 18 years old.

Responsibilities

• Onboard, develop, coach, mentor, and manage driver performance.
• Meet with frontline employees daily to support onboarding.
• Document and maintain records required by regulatory agencies (e.g., DOT).
• Lead safety practices and promote the WM Way.
• Review route operation documents daily (DVIRs, time/attendance, open tickets).
• Visit customer sites to evaluate and resolve safety issues.

Skills

Coaching

Mentoring

Safety leadership

Education

Associate's Degree

High School Diploma + 2 years experience

Job description

WM is seeking an Operations Manager Trainee focused on onboarding, developing, coaching, mentoring, and performance management of drivers and helpers. The role emphasizes field presence with frontline employees and building strong relationships to enable safe, efficient operations.

You will lead daily onboarding touchpoints, review frontline performance, and uphold WM safety standards while driving continuous improvement across route operations and customer sites.