Field Operations Manager & Frontline Coach

WM - Waste Management; Orangeburg (SC); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

401K with company match

Stock Purchase Plan

Paid Vacation

Holidays

Personal Days

Job summary

WM - Waste Management is seeking an Operations Coach/Manager role focused on onboarding, developing, coaching, mentoring, and performance management for drivers and helpers. The role emphasizes field presence with frontline employees and building strong relationships.

The role requires coordinating safety practices, tracking progress towards career goals, and ensuring regulatory documentation is maintained. A strong emphasis on coaching conversations and adhering to the WM Way is expected.

Qualifications

• Experience in coaching and developing frontline employees.
• Experience conducting safety trainings and investigations.
• Ability to document and maintain records per regulatory requirements (e.g., DOT).
• Strong focus on onboarding and career progression for drivers and helpers.

Responsibilities

• Onboard new frontline employees with tools and feedback.
• Meet daily with new employees to support onboarding.
• Provide timely coaching and touchpoints to staff.
• Review daily operations and best practices to improve performance.
• Address improvement opportunities with frontline employees.
• Lead coaching conversations and model WM Way safety.

Skills

Coaching

Mentoring

Performance management

Onboarding

Education

Associate's Degree

High School Diploma + 2 years related experience

Job description

WM - Waste Management is seeking an Operations Coach/Manager role focused on onboarding, developing, coaching, mentoring, and performance management for drivers and helpers. The role emphasizes field presence with frontline employees and building strong relationships.

The role requires coordinating safety practices, tracking progress towards career goals, and ensuring regulatory documentation is maintained. A strong emphasis on coaching conversations and adhering to the WM Way is expected.