Field Operations Coach & Onboarding Leader

WM; Town of Wausau (WI); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Stock purchase plan

401(k) with company match

Paid vacation/holidays/personal days

Job summary

WM seeks an Operations Manager Trainee to onboard, coach, mentor, and lead the performance of drivers and helpers. The role blends fieldwork with frontline staff and close collaboration with leadership to uphold WM Way safety and operational standards.

The position emphasizes building strong relationships, conducting coaching conversations, and ensuring regulatory compliance. It offers a structured trainee path with development opportunities within WM’s Wisconsin locations.

Qualifications

• Associate's Degree (accredited) or high school diploma with two years of relevant work experience.
• Must be at least 18 years of age and legally eligible to work in the U.S.
• Valid Driver's License required.

Responsibilities

• Onboard, develop, coach, mentor, and manage performance of drivers and helpers.
• Maintain positive relationships with frontline employees and spend time in the field.
• Provide tools, instruction, feedback, and regular touchpoints for onboarding and ongoing development.
• Review safety practices and ensure compliance with regulatory requirements (e.g., DOT).
• Document and maintain records related to route operations and incidents.
• Visit customer sites to address safety concerns and seek service improvements.

Education

Associate's Degree (accredited)

High School Diploma with 2 years relevant work experience

Job description

WM seeks an Operations Manager Trainee to onboard, coach, mentor, and lead the performance of drivers and helpers. The role blends fieldwork with frontline staff and close collaboration with leadership to uphold WM Way safety and operational standards.

The position emphasizes building strong relationships, conducting coaching conversations, and ensuring regulatory compliance. It offers a structured trainee path with development opportunities within WM’s Wisconsin locations.