Field Operations Leader: Dispatch & Fleet

United Site Services; Tualatin (OR); On-site; USD 94,000 - 141,000; Full time

Benefits offered by this job

Medical/Pharmacy

401(k) with employer match

Employee Discounts

Job summary

United Site Services seeks a Manager Field Ops to oversee all branch operations, including dispatch, service techs, drivers, and yard staff. You will ensure service levels, efficiency, and safe operations while coordinating with other departments to resolve issues and maintain staffing to meet demand.

The role emphasizes leadership, budget awareness, DOT compliance, and performance reviews, with the goal of delivering reliable, cost-effective service across the region.

Qualifications

• Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
• Minimum 5 years of related experience and/or training
• Minimum 5 years of proven leadership experience leading a diverse team to accomplish results
• Customer Service
• Team Building
• Organization
• Time Management
• Communications
• Decision Making and Problem Solving
• Knowledge of proper cleaning and repair of those assets
• Valid Driver License (Class C)
• Have experience with multi-stop routing system and dispatch procedures
• Computer knowledge (Navision, Microsoft Office and routing/logistics software)
• Excellent written and verbal communication skills
• Knowledge of financial statements
• Experience managing a budget
• Knowledge of all company assets in inventory

Responsibilities

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
• Work directly with other departments to ensure excellent/positive communication within the region
• Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
• Maintain proper staffing levels to meet and exceed customer and branch needs
• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
• Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
• Responsible for fleet DOT administration including, log books & record maintenance
• Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
• Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary
• Responsible for employee development & conducting periodic performance reviews
• Create and maintain a positive, safe, and effective work environment
• Operate a variety of company vehicles
• Pull trailers with company vehicles
• Perform other duties as assigned

Skills

Leadership

Customer service

Team building

Organization

Time management

Communications

Decision making & problem solving

Budget awareness

Education

Associate degree or equivalent

Tools

Navision

Microsoft Office

Routing/logistics software

Job description

United Site Services seeks a Manager Field Ops to oversee all branch operations, including dispatch, service techs, drivers, and yard staff. You will ensure service levels, efficiency, and safe operations while coordinating with other departments to resolve issues and maintain staffing to meet demand.

The role emphasizes leadership, budget awareness, DOT compliance, and performance reviews, with the goal of delivering reliable, cost-effective service across the region.