Field Operations Lead, Elevator Repair

Otis Elevator Company; Marietta (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental and vision coverage

Paid vacation and holidays

Paid sick leave

Life insurance

Disability coverage

Tuition reimbursement

Employee Scholar Program

Adoption assistance

Parental leave

Job summary

Otis Elevator Company in Marietta, GA seeks a Manager, Repair Ops to oversee elevator repair and open-order operations across the local territory. You will partner with field leadership to coordinate material ordering, scheduling, safety, workmanship, and project follow-up.

The role requires 3–5+ years elevator industry or field leadership experience; a Bachelor’s degree is preferred. You will coordinate parts, track hydro projects in E-Log, and support modernization teams, while ensuring safety

Qualifications

• 3–5+ years elevator industry experience or experience leading field level associates/technicians.
• Bachelor’s degree preferred, or equivalent experience in elevator operations.
• Knowledge of elevator equipment, parts, materials, and vendors.
• Ability to order materials accurately and efficiently.
• Familiarity with elevator safety protocols and audits.
• Ability to manage multiple projects and changing field priorities.
• Proficiency with Microsoft-based software and operational systems.
• Ability to work both independently and in a team.

Responsibilities

• Support the execution of elevator repair, open-order, testing, and hydro modification work.
• Coordinate parts, purchase orders, and material deliveries to ensure materials are available when needed.
• Complete job surveys and follow up on active and completed work to verify quality and readiness.
• Support mechanic scheduling, weekly time administration, labor planning, and field activities.
• Configure and use E-Log to track hydro modification projects, labor hours, and ordered materials.
• Monitor project performance against estimates and resolve operational issues.
• Perform field safety audits, FPA audits, and jobsite inspections.
• Build productive relationships with field employees, customers, vendors, and internal partners.
• Support modernization crews and direct-report responsibilities, if assigned.

Skills

Elevator industry experience

Field leadership experience

Project management

Communication skills

Organizational skills

Microsoft Office / MS Office

Safety awareness

Education

Bachelor’s degree preferred

High school diploma or equivalent with elevator experience

Tools

E-Log system

Job description

Otis Elevator Company in Marietta, GA seeks a Manager, Repair Ops to oversee elevator repair and open-order operations across the local territory. You will partner with field leadership to coordinate material ordering, scheduling, safety, workmanship, and project follow-up.

The role requires 3–5+ years elevator industry or field leadership experience; a Bachelor’s degree is preferred. You will coordinate parts, track hydro projects in E-Log, and support modernization teams, while ensuring safety