Field Operations Lead — Area Manager (Guest Experience)

AvantStay, Inc.; City of Hudson (NY); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Salary: $65,000 + bonus

Comprehensive benefits

Flexible paid time off

Free/discounted AvantStay stays

Retirement via Betterment

Paid parental leave

Fitness reimbursement

Cell phone reimbursement

Mileage reimbursement

Job summary

AvantStay, Inc. is seeking an Assistant Area Manager to support daily operations of its short-term rental properties in the designated area. You will audit properties, manage supplies, and respond to owner and guest concerns to ensure a superior experience.

Frequent travel to multiple sites is required, with after-hours on-call rotation. The role emphasizes weekend/holiday availability, strong organizational skills, and the ability to manage tasks with limited supervision.

Qualifications

• 2+ years of hospitality or customer-facing experience.
• Vacation rental industry experience preferred.
• Basic skills in Microsoft Office (Excel, Word & PowerPoint).
• Ability and availability to work weekends and holidays, with flexible schedule.
• Ability to spend majority of time standing, walking, and driving to properties.
• Able to lift >25 lbs. and perform physical tasks as needed.
• ARM designation or hospitality/real estate credentials are a plus.
• Must reside in the designated area.

Responsibilities

• Report to the regional manager and perform assigned tasks.
• Serve as the point of contact for property owners and review owner distribution statements.
• Meet and maintain AvantStay standards and metrics related to owner satisfaction.
• Monitor guest and homeowner issues and ensure timely resolution.
• Identify and address quality issues at properties; coordinate rectifications.
• Perform essential administrative duties to support daily operations.
• Coordinate housekeeping and routine maintenance tasks at properties.
• Ensure inventory levels of consumables and linens.
• Conduct regular inspections for AvantStay standards and regulations.
• Respond to guest/owner inquiries via email, calls, texts, Slack, and tickets.
• Travel frequently to properties within the designated area.
• participate in rotating after-hours on-call support.

Skills

Hospitality experience

Customer-facing

MS Office

Weekend/holiday availability

Driving license

Stand/walk/drive long hours

Response via Slack/Email

ARM experience or cert a plus

Tools

Microsoft Office (Excel/Word/PowerPoint)

Job description

AvantStay, Inc. is seeking an Assistant Area Manager to support daily operations of its short-term rental properties in the designated area. You will audit properties, manage supplies, and respond to owner and guest concerns to ensure a superior experience.

Frequent travel to multiple sites is required, with after-hours on-call rotation. The role emphasizes weekend/holiday availability, strong organizational skills, and the ability to manage tasks with limited supervision.