Field Operations Dispatcher — Residential Services Growth

Torrey Holistics; Elizabeth (NJ); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health and dental coverage

Cutting-edge dispatch tools

Recognition & rewards

Growth opportunities

People-first culture

Job summary

Service Professionals is seeking a Field Operations Dispatcher for residential services in Union, NJ. You will coordinate technicians, balance urgency and skills, and ensure accurate notes and smooth dispatch across plumbing, heating, cooling, and electrical jobs.

You will work with a growing network of technicians, monitor real-time schedules, and maintain positive, clear communication with customers and technicians to uphold a high-performance service standard.

Qualifications

• 1–2+ years in a dispatcher or scheduling coordination role.
• Meticulous organization and attention to detail.
• Relationship-building skills that put people at ease.
• Comfort juggling multiple priorities without losing focus.
• Bonus: experience with ServiceTitan and/or familiarity with the home services industry.

Responsibilities

• Assign and route technicians to customer appointments, balancing urgency, skills, and geography.
• Ensure every work order has accurate notes and documentation before dispatch and after completion.
• Partner closely with customer support representatives to deliver an exceptional, seamless experience—every time.
• Monitor schedules in real time, reprioritizing as needs shift throughout the day.
• Maintain clear, friendly communication with technicians and customers.

Skills

Dispatcher experience

Organizational skills

Communication skills

Multitasking

ServiceTitan familiarity

Tools

ServiceTitan

Job description

Service Professionals is seeking a Field Operations Dispatcher for residential services in Union, NJ. You will coordinate technicians, balance urgency and skills, and ensure accurate notes and smooth dispatch across plumbing, heating, cooling, and electrical jobs.

You will work with a growing network of technicians, monitor real-time schedules, and maintain positive, clear communication with customers and technicians to uphold a high-performance service standard.