Dispatcher: Real-Time Scheduling for Field Technicians

Precisiontoday; Franklin Park (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health coverage

401(k) with employer match

Paid time off

Paid parental leave

Job summary

Precision Today is seeking a motivated Dispatcher to join our operations team in Franklin Park. You will coordinate field technicians across HVAC, plumbing, drain, and electrical service calls, schedule and prioritize daily work orders, and provide real-time support to ensure timely service and strong customer communication.

The ideal candidate has 1+ year in dispatch or coordination, solid communication skills, and familiarity with dispatch software or CRM systems.

Qualifications

• 1+ year of experience in dispatching, scheduling, or coordination (trades industry experience is a plus)
• Strong communicationskills (written and verbal)
• Ability to multitask and remain organized in a fast-paced environment
• Comfortable working with scheduling/dispatch software or CRM systems
• Flexible availability based on scheduling needs
• Valid Driver’s License (preferred, not required depending on role setup)
• Must successfully complete screening process including assessments, interviews, background check, and drug screen

Responsibilities

• Dispatch and coordinatetechnicians to service calls
• Schedule and prioritize daily work orders based on urgency, location, and technician availability
• Monitor job progress and provide real-time support to field technicians
• Communicate with customersregardingappointment windows, updates, and delays
• Handle inbound service requests and emergency calls efficiently
• Ensureaccuratedocumentation of dispatch activities and job notes in the system
• Collaborate with service managers tooptimizerouting and workflow efficiency

Skills

Communication skills

Multitasking

Scheduling software experience

Driver's license

Tools

Dispatch software

CRM systems

Job description

Precision Today is seeking a motivated Dispatcher to join our operations team in Franklin Park. You will coordinate field technicians across HVAC, plumbing, drain, and electrical service calls, schedule and prioritize daily work orders, and provide real-time support to ensure timely service and strong customer communication.

The ideal candidate has 1+ year in dispatch or coordination, solid communication skills, and familiarity with dispatch software or CRM systems.