Dispatcher - Residential HVAC | *Dispatch Experienced Required*

Air Group LLC; Hanover Township (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Prescription

Pet Insurance

Identity Theft Protection

STD

Life Insurance

Paid Holidays

PTO

401K with employer match

Uniforms for field teams

Training events

Job summary

Air Group LLC is seeking a full-time Dispatcher to join our team in Hanover Township, New Jersey. The Dispatcher is responsible for scheduling and dispatching HVAC technicians to maximize productivity and ensure timely responses to customers.

The ideal candidate will have strong communication and organizational skills, a high school diploma or GED, and preferably 2 years of HVAC experience. We offer an exceptional benefits package including medical, dental, and a 401K with a generous employer match.

Qualifications

• 2 years of experience in the HVAC industry preferred; must understand HVAC systems.
• Proficient with dispatch or field service management software/tools.
• Available to work overtime and Saturdays as needed.

Responsibilities

• Coordinate the daily scheduling and dispatching of HVAC Service Technicians.
• Communicate all relevant job details to Techs and update them with any changes.
• Provide exceptional customer service to keep customers informed.

Skills

Customer service skills

Organization skills

Communication skills

Ability to multi-task

Education

High School Diploma or GED

Tools

Dispatch software

MS Office

CRM systems

Job description

About Us

New Jersey’s premier HVAC‑Plumbing‑Electrical company is looking for a Full‑time, experienced Dispatcher to join our team. Our successful candidate will have experience interfacing with customers with a high level of professionalism and utmost care, ability to work in a fast‑paced environment, have a basic understanding of HVAC systems, and strong organizational skills. Must be able to work a minimum of 40 hours per week with overtime as needed during peak periods, including panned Saturdays.

As a family‑owned business, we do more than serve customers. We take care of the comfort and safety of our friends, family and neighbors. We provide personalized solutions – both residential and commercial – for every heating, air conditioning and indoor air quality application. Our customers’ comfort is an important responsibility, and this is a job we’ve taken seriously for 60 years! It's the people that make the difference - expand and grow your career with us!

Job Details

Dispatcher

The Dispatcher will be responsible for coordinating the daily scheduling and dispatching of HVAC Service Technicians to ensure maximum productivity, efficient routing, and timely response to our customers. This position serves as a communication hub between customers, technicians, CSRs, various other internal departments, and the service team.

1. Plan daily schedule and update as required
2. Dispatch HVAC Techs to service calls based on priority, proximity, and Technician skill set
3. Communicate all relevant job details to Techs and update them with any changes
4. Provide exceptional customer service, updating customers on Technician arrival times when needed

Qualifications

• HS Diploma or GED
• 2 years’ experience in HVAC industry preferred; must understand HVAC systems
• Proficient with dispatch or field service management software/tools
• Ability to multi‑task and work in a fast‑paced environment where priorities shift throughout each day based on our customer needs
• Excellent communication skills a must
• Proficiency on the computer (MS Office, CRM, etc.)
• Available to work overtime
• Ability to work Saturdays (planned schedule)
• Must be legally authorized to work in the USA without sponsorship (no sponsorship available now or in the future)

Exceptional benefits package

• Medical
• Dental
• Prescription
• Pet Insurance
• Identity Theft Protection
• STD
• Life Insurance
• Anniversary day off (earned at 4-year anniversary)
• 8 Paid Holidays
• PTO
• 401K (with generous employer match)
• Uniforms for field teams, branded merch for office teams
• Competitive Pay
• Training events

All offers of employment are contingent upon the successful completion of a background check.