Field Service Dispatcher - Fast-Paced Coordination

Sila Services; Town of Goshen (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Comprehensive Benefits

401(k) with Company Match

Paid Time Off & Paid Holidays

Training & Development

Career Growth

Supportive Team Environment

Job summary

Jones Services in Goshen, NY is seeking a Dispatcher to coordinate field technicians and manage the daily dispatch board for HVAC, plumbing, and electrical services. You will prioritize calls, adjust schedules, and ensure the right technician is matched with the right customer, while keeping customers informed of arrival windows and changes.

We value strong organizational skills, calm decision-making, and the ability to adapt to changes throughout the day.

Qualifications

• Previous dispatching or scheduling experience preferred.
• Experience with field-service platforms a plus.
• Strong organizational and time-management skills.
• Ability to balance priorities in a fast-paced environment.

Responsibilities

• Manage and monitor daily dispatch board for technicians.
• Dispatch techs based on skills, location, availability, and priority.
• Maintain efficient schedules to maximize productivity.
• Communicate schedules and updates to customers and techs.
• Coordinate with Customer Service for new bookings.

Skills

Dispatching experience

Organizational skills

Time management

Decision making

Communication skills

ServiceTitan

Tools

ServiceTitan

Job description

Jones Services in Goshen, NY is seeking a Dispatcher to coordinate field technicians and manage the daily dispatch board for HVAC, plumbing, and electrical services. You will prioritize calls, adjust schedules, and ensure the right technician is matched with the right customer, while keeping customers informed of arrival windows and changes.

We value strong organizational skills, calm decision-making, and the ability to adapt to changes throughout the day.