Field Dispatch Lead | Grow with 150+ Technicians

Service Professionals; Union (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health & dental

Dispatch tools

Recognition & rewards

Growth opportunities

People-first culture

Job summary

Service Professionals is seeking a Dispatcher in Union, NJ to coordinate residential service calls across plumbing, heating, cooling, and electrical teams. You will assign and route technicians, balance urgency, skills, and geography, and keep customers and technicians informed throughout the day.

In this full-time role, you’ll work with a growing network of 150+ technicians, emphasize accurate notes, real-time schedule monitoring, and strong customer service.

Qualifications

• 1–2+ years in a dispatcher or scheduling coordination role.
• Meticulous organization and attention to detail.
• Relationship-building skills that put people at ease.
• Comfort juggling multiple priorities without losing focus.
• Bonus: experience with ServiceTitan and/or familiarity with home services industry.

Responsibilities

• Assign and route technicians to customer appointments, balancing urgency, skills, and geography.
• Ensure every work order has accurate notes and documentation before dispatch and after completion.
• Partner closely with customer support representatives to deliver an exceptional, seamless experience—every time.
• Monitor schedules in real time, reprioritizing as needs shift throughout the day.
• Maintain clear, friendly communication with technicians and customers.

Skills

Dispatcher experience

Organizational skills

Relationship-building

Multitasking

ServiceTitan familiarity

Tools

ServiceTitan

Job description

Service Professionals is seeking a Dispatcher in Union, NJ to coordinate residential service calls across plumbing, heating, cooling, and electrical teams. You will assign and route technicians, balance urgency, skills, and geography, and keep customers and technicians informed throughout the day.

In this full-time role, you’ll work with a growing network of 150+ technicians, emphasize accurate notes, real-time schedule monitoring, and strong customer service.