Department Coordinator/Dispatcher

D.H. Pace Company, Inc.; Olathe (KS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with employer match

HSA/FSA options

Disability insurance

Life insurance

Job summary

DH Pace Company, Inc. is hiring a Department Coordinator/Dispatcher in our Olathe, KS office to coordinate field technicians and ensure customer satisfaction. The role involves scheduling, ticket management, and collaboration with the estimating team on quotes.

Successful candidates will have strong communication, time management, and organizational skills, as well as experience with Microsoft Office. We offer comprehensive benefits and a competitive pay package.

Qualifications

• High School diploma or equivalent required.
• Excellent communication and customer service skills required.
• Strong time management, organization, and multi-tasking abilities.
• Experience with Microsoft Office Suite preferred.

Responsibilities

• Schedule technicians to job sites and submit job details for processing.
• Maintain technicians’ schedules, ensuring tickets are updated for materials, billing and voided tickets.
• Run and manage department reports to meet customer expectations.
• Assist with billing paperwork and meet customer billing requirements.
• Create and maintain service tickets and ensure service dates are met.
• Work with estimating team to provide service quotes as needed.
• Provide technical support to field technicians and assist with troubleshooting.
• Prepare accurate work orders and warehouse picking lists.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Time management

Organization

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

Overhead Door Company of Kansas City™, a DH Pace Company, Inc., is seeking to hire aDepartment Coordinator/Dispatcher in our Olathe, KS office who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Primary job functions

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Qualifications

• High School diploma or equivalent.
• Must have excellent communication skills and focused on customer service.
• Must have good time management skills, be organized, and have the ability to multi-task.
• Experience using Microsoft Office Suite (preferred)

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.