Field Operations & Dispatch Coordinator

AGEATIA TECHNOLOGY CONSULTANCY SERVICES INC.; Waukegan (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

AGEATIA TECHNOLOGY CONSULTANCY SERVICES INC. is seeking an Operations Coordinator to support daily operational activities, including administrative coordination, field service scheduling, dispatch operations, and customer communication.

The role involves coordinating with internal teams, customers, field employees, and external contractors to ensure smooth execution of operations, maintaining records, updating systems, processing permits, and assisting with emergency response when needed.

Qualifications

• Must have experience in operations coordination and administrative support.
• Strong verbal and written communication.
• Proficient with Microsoft Office and multiple databases.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with excellent record-keeping.
• Able to work with field teams and contractors.

Responsibilities

• Provide administrative and operational support across multiple business functions.
• Coordinate daily schedules and assignments for field employees and contractors.
• Perform data entry, maintain records, and update internal operational systems.
• Handle incoming calls and respond to inquiries from customers and field personnel.
• Create, process, and track permit requests and related documentation.
• Coordinate field activities, project schedules, and operational requirements.
• Collect information from field activities and ensure timely system updates.
• Support emergency response coordination and dispatch activities when required.
• Maintain accurate records of employee timekeeping and operational activities.
• Communicate effectively with internal departments, customers, vendors, and contracted employees.
• Monitor ongoing assignments and follow up to ensure timely completion.
• Perform other administrative and operational duties as assigned.

Skills

Operations coordination

Administrative support

Dispatch operations

Customer service

Field service coordination

Communication

MS Office

Data entry

Time management

Multitasking

Tools

Microsoft Excel

Word

Outlook

CRM systems

Database systems

Work order systems

Job description

AGEATIA TECHNOLOGY CONSULTANCY SERVICES INC. is seeking an Operations Coordinator to support daily operational activities, including administrative coordination, field service scheduling, dispatch operations, and customer communication.

The role involves coordinating with internal teams, customers, field employees, and external contractors to ensure smooth execution of operations, maintaining records, updating systems, processing permits, and assisting with emergency response when needed.