Field Operations Branch Manager II — Customer-Centric Leader

Maryland-Department-of-Transportatio; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Maryland Department of Transportation (MDOT) seeks a dynamic Branch Manager II to oversee field operations, drive premier customer service, and foster collaboration within a leadership team. The role emphasizes data-informed decisions, staffing of large teams, and policy input in a fast-paced government environment.

Ideal candidates bring management experience in public service, strong communication, and a commitment to serving the public while guiding branch operations and compliance.

Qualifications

• Three or more years of leadership experience in a fast-paced, customer-focused environment.
• Two years of state or federal government work experience.
• Excellent written and verbal communication skills.
• Ability to analyze data to inform decisions and adjust staffing as needed.

Responsibilities

• Plan, lead, direct, organize, and oversee branch operations and premier customer service.
• Collaborate with staff to resolve customer issues.
• Plan, schedule, and evaluate work of subordinate supervisors and staff.
• Act as change agent within the MVA and develop workflow efficiencies.
• Operate effectively in a union environment.

Skills

Leadership

Data analysis

Customer service

Verbal communication

Policy implementation

Public service mindset

Education

Bachelor's degree

Job description

Maryland Department of Transportation (MDOT) seeks a dynamic Branch Manager II to oversee field operations, drive premier customer service, and foster collaboration within a leadership team. The role emphasizes data-informed decisions, staffing of large teams, and policy input in a fast-paced government environment.

Ideal candidates bring management experience in public service, strong communication, and a commitment to serving the public while guiding branch operations and compliance.