Field Operations Branch Manager - Customer-First Leader

Maryland Department of Transportation; Maryland; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

None

Job summary

Maryland Department of Transportation’s Motor Vehicle Administration is seeking an experienced Branch Manager II to lead field operations with a focus on premier customer service and innovative process improvements.

The role oversees planning, staff scheduling, audits, and problem solving across a large team in Baltimore County, while guiding policy changes and workflow efficiencies within a union environment.

Qualifications

• Bachelor's degree from an accredited college or university.
• Three years of leadership experience in a fast-paced, customer-focused environment.
• Two years of experience in state or federal government.

Responsibilities

• Plan, lead, direct, organize, and oversee branch operations, audits, compliance, and premier customer service
• Work with employees to solve problems for customers
• Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
• Acting as a change agent within the MVA
• Developing workflow efficiencies
• Working in a union environment

Skills

Data analysis

Critical thinking

Staffing management

Customer service

Written communication

Policy input

Public service

Leadership

Government experience

Education

Bachelor's degree

Job description

Maryland Department of Transportation’s Motor Vehicle Administration is seeking an experienced Branch Manager II to lead field operations with a focus on premier customer service and innovative process improvements.

The role oversees planning, staff scheduling, audits, and problem solving across a large team in Baltimore County, while guiding policy changes and workflow efficiencies within a union environment.