Field Office Systems Technician - Print & Networking

Konica Minolta Business Solutions U.S.A., Inc.; Memphis (TN); On-site; USD 38,000 - 65,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking an on-site Office Systems Professional to service KM MFPs and printers, including third-party models.

The role requires independent work, travel to customer sites, installing and de-installing equipment, diagnosing issues, and providing customer training. Applicants should have strong hardware, networking, and printing knowledge, with the ability to lift up to 50 pounds and hold a valid driver's license.

Qualifications

• Must possess electrical/mechanical aptitude and familiarity with business printing graphics applications.
• Experience with Windows and Mac OS client environments and printer drivers.
• Minimum 4+ years in technical/repair of business equipment; valid driver’s license.

Responsibilities

• Performs full on-site maintenance, diagnostics, repairs and customer call assistance on KM MFPs and printers as well as non-KM printers.
• Installations and de-installations; configure and troubleshoot networking issues (printing/scanning).
• Travel daily to customer sites; manage territory workload and maintain customer satisfaction.
• Complete weekly timesheets and expense reports accurately and timely.
• Provide sales support by advising on problems and service leads.
• Train customers on basic printing, scanning and copying functions.

Skills

Electrical/Mechanical aptitude

Networking knowledge

Customer service

Time management

MS Windows & Mac OS

Printer drivers & firmware

Education

High School diploma or GED; Technical School training preferred

Tools

Photoshop

Quark

Publisher

Microsoft Word & Excel

Job description

Konica Minolta Business Solutions U.S.A., Inc. is seeking an on-site Office Systems Professional to service KM MFPs and printers, including third-party models.

The role requires independent work, travel to customer sites, installing and de-installing equipment, diagnosing issues, and providing customer training. Applicants should have strong hardware, networking, and printing knowledge, with the ability to lift up to 50 pounds and hold a valid driver's license.