Field Office Deskside IT Technician (Onsite)

Digital Management Llc; Pittsburgh (Allegheny County); On-site; USD 60,000 - 72,000; Full time

Job summary

Digital Management Llc is seeking a Field Office Deskside Technician to join our Pittsburgh, PA team. The role oversees IT services at field offices and requires hands-on support, proactive assessments, and coordination with headquarters to ensure uninterrupted operations.

Qualified candidates have 4 years of relevant experience, the ability to troubleshoot end-user devices, on-site support capabilities, and familiarity with IT asset management. U.S. citizenship is required for this position.

Qualifications

• Proficiency in troubleshooting end-user devices.
• Ability to provide on-site IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.
• Minimum Education: High School
• Minimum Work Experience: 4 years relevant

Responsibilities

• Direct teams to deliver comprehensive end-user support through MACD (Move, Add, Change, Delete) actions.
• Proactive environment assessments and responsive break/fix services to ensure mission continuity.
• Manages onsite troubleshooting and restoration of devices, coordinates with headquarters and stakeholders to align service delivery, and ensures reliability and efficiency across diverse IT environments.
• Technician enhances productivity and guarantees resilient IT Operations across all supported sites.

Skills

Troubleshooting end-user devices

On-site IT support

IT asset management

Communication skills

Education

High School

Job description

Digital Management Llc is seeking a Field Office Deskside Technician to join our Pittsburgh, PA team. The role oversees IT services at field offices and requires hands-on support, proactive assessments, and coordination with headquarters to ensure uninterrupted operations.

Qualified candidates have 4 years of relevant experience, the ability to troubleshoot end-user devices, on-site support capabilities, and familiarity with IT asset management. U.S. citizenship is required for this position.