Onsite Desktop Support Technician

Talentify; West Point (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Talentify is seeking a Deskside Support Technician for its West Point, PA location. The role involves direct end-user support, troubleshooting hardware and software issues, and onsite installations or replacements.

The ideal candidate will have strong knowledge of Windows OS, Active Directory, and remote access tools, with experience in corporate Deskside support and asset management. This on-site position emphasizes professionalism and excellent customer service.

Qualifications

• Experience providing deskside support to end-users in a corporate environment.
• Strong technical knowledge of desktop operating systems and software applications.
• Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.

Responsibilities

• The Deskside Support Analyst provides direct assistance to end users in troubleshooting and resolving hardware and software issues.
• They assess faults, perform repairs, and ensure optimal customer service in IT operations.
• Accountable for asset management of end user devices and onsite installations or replacements.

Skills

Deskside support

Windows OS

Active Directory

End-user support

Remote access tools

Tools

Remote control tools

Asset management

Job description

Talentify is seeking a Deskside Support Technician for its West Point, PA location. The role involves direct end-user support, troubleshooting hardware and software issues, and onsite installations or replacements.

The ideal candidate will have strong knowledge of Windows OS, Active Directory, and remote access tools, with experience in corporate Deskside support and asset management. This on-site position emphasizes professionalism and excellent customer service.