Field IT Deskside Technician - Cleveland

DMI (Digital Management, Inc.); Providence (RI); On-site; USD 60,000 - 72,000; Full time

Job summary

DMI, LLC is seeking a Field Office Deskside Technician to join our team in Cleveland, OH. The role oversees IT services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business.

The candidate will direct end-user support, coordinate with HQ and stakeholders, and ensure reliable IT operations across diverse environments. Citizenship and clearance requirements apply.

Qualifications

• High school diploma or equivalent.
• 4+ years of relevant work experience in field service or desk-side support.
• U.S. Citizenship required and ability to obtain clearance.
• Strong communication and customer service skills.

Responsibilities

• Direct end-user support and on-site IT troubleshooting.
• Coordinate with headquarters and stakeholders to align service delivery.
• Manage on-site troubleshooting and restoration of devices.
• Proactively assess environments to ensure mission continuity.

Skills

Troubleshooting end-user devices

On-site IT support

IT asset management

Communication and customer service

Education

High School

4 years relevant experience

Job description

DMI, LLC is seeking a Field Office Deskside Technician to join our team in Cleveland, OH. The role oversees IT services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business.

The candidate will direct end-user support, coordinate with HQ and stakeholders, and ensure reliable IT operations across diverse environments. Citizenship and clearance requirements apply.