Field Deskside Technician — On-Site IT Support

DMI; Cleveland (OH); On-site; USD 60,000 - 72,000; Full time

Job summary

DMI is seeking a Field Office Deskside Technician to join our team in Cleveland, OH. You will deliver on-site IT support, troubleshoot end-user devices, and manage assets to ensure reliable operations at field offices.

Required is US citizenship, a high school diploma, and at least four years of relevant experience, with a background clearance. The role offers competitive pay and benefits as part of our mission-focused IT services.

Qualifications

• Proficiency in troubleshooting end-user devices.
• Ability to provide on-site IT support as needed.
• Familiarity with IT asset management processes.
• Citizenship: U.S. citizen; background check required.

Responsibilities

• Direct IT services at Field Offices to deliver end-user support.
• Perform MACD actions and proactive environment assessments.
• Coordinate with HQ and stakeholders to ensure reliable service delivery.
• Ensure productivity and resilience of IT operations across sites.

Skills

Device troubleshooting

On-site support

IT asset management

Communication

Customer service

Education

High School Diploma

Job description

DMI is seeking a Field Office Deskside Technician to join our team in Cleveland, OH. You will deliver on-site IT support, troubleshoot end-user devices, and manage assets to ensure reliable operations at field offices.

Required is US citizenship, a high school diploma, and at least four years of relevant experience, with a background clearance. The role offers competitive pay and benefits as part of our mission-focused IT services.