Field Network Technician: Install, Repair & Support

Ledcor Group

Austin (TX)

On-site

USD 52,000 - 76,000

Full time

4 days ago

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Job summary

Ledcor Technical Services is seeking a Field Operations Technician to install, repair, and test moves, adds, changes and disconnects (MACD) on optical and networking equipment across North America. You will perform installation, repair, and testing, including OTDR testing, while prioritizing safety and customer satisfaction.

The role requires mobility, field independence, and strong communication with clients.

Qualifications

5+ years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
Positive, customer-focused attitude enabling calm de-escalation and good integrity in challenging situations.
Degree or diploma from a technical college preferred.
Strong knowledge of Microsoft Office suite.
Experience working in the field independently in a dynamic environment.
Clear and efficient verbal and written communication skills.

Responsibilities

Deliver a high-quality, customer-focused service experience to every client.
Resolve customer issues calmly using effective deescalation techniques.
Perform onsite installation and repair of internet services, copper and fiber cabling, demarc extensions, and rackmounted networking equipment.
Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity.
Follow Ledcor's safety standards and ensure proper use of vehicles, tools, and equipment at all times.