Field Mitigation Lead — Team & Projects Manager

1-800-water-damage-careers; Louisville (KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Paid time off

Competitive salary

Job summary

1-800 WATER DAMAGE is seeking a Field Mitigation Lead to oversee the mitigation department, supervising technicians, a coordinator, fleet, and warehouse, with support from an Assistant Supervisor. You will manage projects and oversee estimating, ensuring quality service and safety across emergency responses.

Ideal candidates hold IICRC certifications, have strong customer relations skills, and proficiency with Xactimate, MICA, Alacrity, and Microsoft Office.

Qualifications

• IICRC certifications held and maintained.
• Professional appearance and demeanor to uphold company reputation.
• Experience with mitigation operations and customer negotiations.

Responsibilities

• Supervise technicians and departments across mitigation.
• Develop and maintain department budget.
• Approve or estimate all mitigation division jobs.
• Develop and maintain customer relations with stakeholders.

Skills

Customer Service/Communication skills

Equipment & solution usage

Insurance program account management

Education

IICRC Certifications

Tools

Xactimate

MICA

Alacrity

Microsoft Office

Job description

1-800 WATER DAMAGE is seeking a Field Mitigation Lead to oversee the mitigation department, supervising technicians, a coordinator, fleet, and warehouse, with support from an Assistant Supervisor. You will manage projects and oversee estimating, ensuring quality service and safety across emergency responses.

Ideal candidates hold IICRC certifications, have strong customer relations skills, and proficiency with Xactimate, MICA, Alacrity, and Microsoft Office.