Field Mitigation Lead

1-800 WATER DAMAGE of East Louisville; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Company car

Paid time off

Paid Holidays

Paid Training

Growth and Career Advancement Opportunities

Job summary

1-800 WATER DAMAGE of East Louisville is seeking a Field Mitigation Lead to manage the mitigation department. This role involves supervising technicians, managing project estimates, and overseeing emergency services work.

The ideal candidate will have strong customer service and communication skills, proficient in Xactimate and Microsoft products. IICRC certifications and previous experience in insurance program account management are essential for this position.

Qualifications

• Must present self and the mitigation department in a professional manner.
• IICRC certifications required.
• Knowledge of all equipment and solution usage.

Responsibilities

• Supervise technicians and departments.
• Develop and maintain department budget.
• Approve or estimate all mitigation division jobs.
• Develop and maintain customer relations and negotiations.

Skills

Customer service skills

Communication skills

Proficient with Xactimate

Proficient with MICA

Proficient with Microsoft products

Insurance program account management

Job description

Benefits

• 401(k)
• Company car
• Paid time off
• Paid Holidays
• PTO
• Paid Training
• Growth and Career Advancement Opportunities

Company Overview

1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters—health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.

Job Summary

The Field Mitigation Lead manages the mitigation department including supervising technicians, coordinator, fleet, warehouse and all emergency services work with the assistance of an Assistant Supervisor and Coordinator, managing the projects and overseeing estimating.

Responsibilities

• Supervise technicians and departments.
• Develop and maintain department budget.
• Approve or estimate all mitigation division jobs.
• Develop and maintain customer relations and negotiations with all stakeholders involved with the projects.

Qualifications

• Must present self and the mitigation department in a professional manner with appearance and demeanor while maintaining and building the company reputation.
• Proficient with Xactimate, MICA and Alacrity.
• Proficient with all Microsoft products.
• IICRC certifications.
• Insurance program account management experience.
• Knowledge and use of all equipment and solution usage.
• Must have excellent customer service and communication skills.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Water Damage Corporate.