Field Mitigation Lead

1-800-water-damage-careers; Louisville (KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Paid time off

Competitive salary

Job summary

1-800 WATER DAMAGE is seeking a Field Mitigation Lead to oversee the mitigation department, supervising technicians, a coordinator, fleet, and warehouse, with support from an Assistant Supervisor. You will manage projects and oversee estimating, ensuring quality service and safety across emergency responses.

Ideal candidates hold IICRC certifications, have strong customer relations skills, and proficiency with Xactimate, MICA, Alacrity, and Microsoft Office.

Qualifications

• IICRC certifications held and maintained.
• Professional appearance and demeanor to uphold company reputation.
• Experience with mitigation operations and customer negotiations.

Responsibilities

• Supervise technicians and departments across mitigation.
• Develop and maintain department budget.
• Approve or estimate all mitigation division jobs.
• Develop and maintain customer relations with stakeholders.

Skills

Customer Service/Communication skills

Equipment & solution usage

Insurance program account management

Education

IICRC Certifications

Tools

Xactimate

MICA

Alacrity

Microsoft Office

Job description

Benefits:

• 401(k)
• Paid time off
• Competitive salary

Company Overview

1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters—health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.

Job Summary

The Field Mitigation Lead manages the mitigation department including supervising technicians, coordinator, fleet, warehouse and all emergency services work with the assistance of an Assistant Supervisor and Coordinator, managing the projects and overseeing estimating.

Responsibilities

• Supervise technicians and departments.
• Develop and maintain department budget,
• Approve or Estimate all mitigation division jobs
• Develop and maintain customer relations and negotiations with all stakeholders involved with the projects.

Qualifications

• Must present self and the mitigation department in a professional manner with appearance and demeanor while maintaining and building the company reputation.
• Proficient with Xactimate, MICA and Alacrity
• Proficient with all Microsoft products.
• IICRC Certifications
• Insurance Program account management experience
• Knowledge and use of all equipment and solution usage
• Must have excellent Customer Service/Communication skills

Benefits/Perks

• Paid Holidays
• PTO
• Paid Training
• Growth and Career Advancement Opportunities