Mitigation Project Lead: Field Work & Recovery

Neighborly Company and its affiliates; Ladson (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

50% of Medical Insurance Costs Covered

Company-Paid IICRC Certifications &amp

Leadership Development Opportunities

Career Growth & Advancement

Overtime & Emergency Response

Supportive Team-Oriented Environment

Job summary

Rainbow Restoration is seeking a Mitigation Project Manager to lead residential and commercial emergency mitigation and restoration projects, overseeing crews in water, mold, fire, and storm responses. You will manage estimates, schedules, and customer experiences while ensuring safety and quality standards on-site.

The role combines hands-on fieldwork with leadership duties, requiring 3+ years in mitigation, IICRC credentials, and strong communication skills.

Qualifications

• 3+ years of mitigation/disaster response field experience including estimating, scoping, structural drying, and moisture mapping.
• Xactimate experience preferred.
• MICA, Symbility, Alacrity, DASH, and/or Time & Materials experience preferred.
• WRT, ASD, and AMRT certifications required.
• Journeyman or Master IICRC certifications preferred.

Responsibilities

• Oversee day-to-day mitigation and emergency service operations throughout assigned territory.
• Establish and maintain service schedules to ensure services are delivered efficiently while meeting customer demand and profit margin expectations.
• Supervise mitigation technicians including training, coaching, development, and performance management in conjunction with Operations Manager.
• Respond to residential and commercial losses involving water, mold, fire, storm, and other emergency property damage situations.
• Perform inspections and manage scope of work on job sites before, during, and after work is completed.
• Execute timely, accurate, and profitable estimates.
• Write, review, and audit estimates to ensure accuracy and identify deficiencies.
• Perform mitigation duties alongside technicians including water extraction, structural drying, containment setup, demolition, moisture mapping, and remediation support.
• Ensure all dispatched jobs are responded to in a timely and professional manner.
• Monitor job progress, drying goals, equipment usage, timelines, and overall project completion.
• Maintain accurate job documentation including moisture logs, notes, sketches, photos, equipment counts, estimates, and operational reports.
• Oversee all job files to ensure insurance approvals, customer authorizations, and complete documentation are maintained accurately.
• Communicate professionally and effectively with customers, adjusters, vendors, subcontractors, and internal teams.
• Ensure technicians follow proper IICRC standards, company procedures, OSHA requirements, PPE usage, and hazardous material handling guidelines.
• Identify safety hazards and establish measures to ensure the safety of occupants, technicians, and job sites.
• Maintain company vehicles, restoration equipment, and operational readiness throughout the department.
• Assist with department growth initiatives, operational planning, technician development, and training programs.

Skills

Leadership

Project management

Communication

Problem solving

Customer service

Safety awareness

Multitasking

Education

WRT

ASD

AMRT

Journeyman IICRC

Master IICRC

Tools

Xactimate

MICA

Symbility

Alacrity

DASH

Time & Materials

Job description

Rainbow Restoration is seeking a Mitigation Project Manager to lead residential and commercial emergency mitigation and restoration projects, overseeing crews in water, mold, fire, and storm responses. You will manage estimates, schedules, and customer experiences while ensuring safety and quality standards on-site.

The role combines hands-on fieldwork with leadership duties, requiring 3+ years in mitigation, IICRC credentials, and strong communication skills.