Mitigation Project Coordinator

Excel Hotel Group; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Company parties

Competitive salary

Dental insurance

Opportunities for advancement

Training & development

Vision insurance

Company vehicle and cell phone

Paid time off and holidays after 90 d

Medical, dental, vision, and life ins.

Simple IRA with 3% employer matching

Job summary

All American Water Restoration, Inc. is seeking a self-directed Mitigation Project Coordinator to manage day-to-day mitigation coordination and administration.

You will schedule new water, mold, and fire restoration projects, input data, and coordinate with technicians, vendors, and clients to ensure on-time, on-budget delivery while maintaining excellent customer service.

Qualifications

• Basic construction/restoration knowledge preferred.
• Xactimate estimating knowledge is a plus.
• Knowledge of office management systems and procedures.
• Excellent time management/organization skills and ability to multi-task and prioritize work.
• Must have a clean criminal background (no felony convictions).

Responsibilities

• Receive and schedule new water, mold, and fire restoration projects, inputting customer and loss information in the customer database. Assign work from projects to technicians or vendors as needed.
• Review paperwork and electronic documentation submitted by technicians, ensure all necessary documentation has been submitted.
• Create work orders and schedule vendors.
• Coordinate scheduling and communicate job progress with customer. Send electronic documents when required. Provide excellent customer service. Conduct regular follow up and customer care phone calls. Document all communication in customer database.
• Audit pending work and work in progress to ensure work is completed within timeline and on budget. Follow up with pending customers to acquire work authorizaiton.
• Coordinate with accounting team to ensure required insurance documentation is submitted. Coordinate with estimator to ensure required estimate and any changes are submitted. Coordinate with reconstruction team when project is transitioning to reconstruction phase.
• Provide telephone and administrative support for office team.
• Any other duties as assigned.

Skills

Construction knowledge

Xactimate

Office management

Time management

Attention to detail

Communication skills

Independent work

Fast-paced environment

Education

High school diploma

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Since 2007, All American Water Restoration, Inc. has provided expert water damage remediation and home remodeling services to our customers. Our company is in search of a self-directed and experienced Mitigation Project Coordinator to manage our day-to-day mitigation coordination and administration.

Benefits

• Position Training
• Company Vehicle and Cell Phone
• Paid Time Off and Holidays after 90 days
• Medical, Dental, Vision, and Life Insurance after 90 days
• Simple IRA Account with 3% employer matching, vested immediately

Job Duties

• Receive and schedule new water, mold, and fire restoration projects, inputting customer and loss information in the customer database. Assign work from projects to technicians or vendors as needed.
• Review paperwork and electronic documentation submitted by technicians, ensure all necessary documentation has been submitted.
• Create work orders and schedule vendors.
• Coordinate scheduling and communicate job progress with customer. Send electronic documents when required. Provide excellent customer service. Conduct regular follow up and customer care phone calls. Document all communication in customer database.
• Audit pending work and work in progress to ensure work is completed within timeline and on budget. Follow up with pending customers to acquire work authorizaiton.
• Coordinate with accounting team to ensure required insurance documentation is submitted. Coordinate with estimator to ensure required estimate and any changes are submitted. Coordinate with reconstruction team when project is transitioning to reconstruction phase.
• Provide telephone and administrative support for office team.
• Any other duties as assigned.

Qualifications and Skills

• Basic Construction/Restoration knowledge a plus.
• Xactimate estimating knowledge is a plus.
• Knowledge of office management systems and procedures
• Excellent time management/organization skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Must demonstrate professionalism and function independently with minimal supervision
• Ability to thrive in a fast-paced workplace
• High school diploma
• Must have a clean criminal background (no felony convictions).
• All American Water Restoration, Inc. is a Drug-Free Workplace.