Lead Mitigation Technician

Rytech of Fayetteville; Fayetteville (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Competitive compensation

Job summary

Rytech of Fayetteville is seeking a Lead Water Mitigation Technician to manage daily mitigation assignments, handle new referrals and coordinate with customers and managers. You will maintain a company-issued vehicle and ensure timely communication with the Operations team.

Ideal candidates bring restoration experience, insurance claims knowledge, excellent communication, and the ability to work in confined spaces. IICRC WRT certification is preferred.

Qualifications

• Restoration experience (mitigation/remediation/construction) required.
• Experience working with insurance claims.
• Excellent communication and customer service skills.
• Must be knowledgeable of iPad features.
• Must be able to listen and follow directions.
• Must be able to lift and maneuver heavy equipment/contents.
• Willing to work in confined spaces such as attics and crawlspaces.
• IICRC WRT certification required and other certifications a plus.

Responsibilities

• Be available by phone and email during scheduled on-duty hours.
• Communicate daily with the Operations manager/Assistant OPS Manager.
• Maintaining a company-issued vehicle.
• Fleet Vehicle Handbook, SDS sheet, Equipment, Consumables, vehicle maintenance.
• Maintain a daily update of all files in the MICA app.
• Be available 24/7 when working on-call rotation.
• Communicate daily with customers/Insurance personnel.

Skills

Communication skills

Customer service

Ipad knowledge

Listening and following directions

Heavy equipment handling

Job description

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Benefits/Perks
• Recession-Proof Industry Providing The Opportunity To Give Back
• Competitive Compensation and Benefits
• Industry Training and Advancement Opportunities

Company Overview

Rytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience.

If you love building relationships and creating quality results, Rytech is the place for you!

Job Summary

A Lead Water Mitigation Technician is responsible for the daily service of mitigation assignments, New referrals, and existing, as well as customer and manager communications to accomplish their duties.

Responsibilities

• Be available by phone and email during scheduled on-duty hours
• Communicate daily with the Operations manager/Assistant OPS Manager
• Maintaining a company-issued vehicle
• Fleet Vehicle Handbook, SDS sheet, Equipment, Consumables, vehicle maintenance
• Maintain a daily update of all files in the MICA app
• Be available 24/7 when working on-call rotation
• Communicate daily with customers/Insurance personnel

Qualifications

• Restoration (Mitigation, Remediation, Construction) experience required
• Experience working with Insurance claims
• Excellent communication and customer service skills
• Must be knowledgeable of Ipad features
• Must be able to listen and follow directions
• Must be able to lift and maneuver heavy equipment/contents
• Willing to work in confined spaces such as but not limited to attics and crawlspaces
• IICRC Certifications WRT required and other certifications a plus