Field Lab Engineer - Core Diagnostics (Travel 50%)

Roche; Indianapolis (IN); On-site; USD 71,000 - 132,000; Full time

Job summary

Roche is seeking a Field Engineering Specialist for the Core Lab in McAllen, TX. You will perform technical repair, on-site service, and preventative maintenance for Roche products in a regional laboratory network.

The role requires significant travel (up to 50%), a strong background in mechanical/electronic systems, and the ability to build lasting customer relationships while ensuring high-quality service and rapid issue resolution.

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
• Successfully training or certification as defined by RD Services Leadership and policy
• Ability to travel, including some overnight travel, is required

Responsibilities

• showcase your expertise in technical repair for Roche assigned product lines.
• offer valuable service to laboratory customers in your assigned territory.
• provide routine technical support, on-site service and repair of Roche products.
• serve as a customer contact for technical and service-related issues and perform preventative maintenance.
• diagnose and resolve mechanical, hardware, software, and system failures.
• document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

Skills

Technical repair

On-site service

Customer service

Travel readiness

Education

High school diploma or equivalent

Bachelor’s degree in biomedical/mechanical/electrical engineering or related field

Job description

Roche is seeking a Field Engineering Specialist for the Core Lab in McAllen, TX. You will perform technical repair, on-site service, and preventative maintenance for Roche products in a regional laboratory network.

The role requires significant travel (up to 50%), a strong background in mechanical/electronic systems, and the ability to build lasting customer relationships while ensuring high-quality service and rapid issue resolution.