Field Engineer - Core Lab Diagnostics & Support

F. Hoffmann-La Roche AG; Indianapolis (IN); On-site; USD 71,000 - 132,000; Full time

Job summary

Roche is seeking a Field Engineering Specialist to repair and service core lab products across the assigned territory. You will perform on-site maintenance, troubleshoot complex systems, and act as the primary technical contact for customers, ensuring reliable operation of Roche diagnostics and related equipment.

The role requires travel and onboarding at our Indianapolis headquarters, with comprehensive training and opportunities to contribute to patient care by keeping laboratory instruments

Qualifications

• Technical repair experience across Roche product lines preferred.
• Strong troubleshooting across mechanical, hardware and software components.
• Customer-focused service mindset and ability to communicate technical concepts clearly.

Responsibilities

• Showcase expertise in technical repair for Roche assigned product lines.
• Provide on-site service and preventive maintenance to laboratory customers in the territory.
• Diagnose and resolve mechanical, hardware, software and system failures; document activities for quality improvement.

Skills

Technical repair

Troubleshooting

Customer focus

Education

High school diploma + technical training

Bachelor’s degree in Biomedical/Mechanical/Electrical Eng or related field

Job description

Roche is seeking a Field Engineering Specialist to repair and service core lab products across the assigned territory. You will perform on-site maintenance, troubleshoot complex systems, and act as the primary technical contact for customers, ensuring reliable operation of Roche diagnostics and related equipment.

The role requires travel and onboarding at our Indianapolis headquarters, with comprehensive training and opportunities to contribute to patient care by keeping laboratory instruments