Field IT Technician - Remote Support & Travel

Nephrology Associates of Northern Illinois, Ltd.; Oak Brook (IL); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Nephrology Associates of Northern Illinois, Ltd. seeks a Remote Service & Support Technician to provide desktop, networking, and infrastructure support across sites in NI and IN.

This role combines remote and on-site work with frequent travel between clinics, focusing on customer service and reliable IT operations. The ideal candidate has 2+ years in IT support, solid knowledge of Windows, MS 365, networking, AD/Entra ID, and a proactive approach to problem-solving in a healthcare IT

Qualifications

• Associate degree, technical certification, or equivalent experience.
• Minimum two years of desktop, networking, or infrastructure support.
• Knowledge of Windows, Microsoft 365, TCP/IP, DNS, DHCP, VPN, wireless networking, printers.
• Excellent troubleshooting, communication, organization, and customer service skills.

Responsibilities

• Provide outstanding customer service via phone, email, Microsoft Teams, and the ITSM platform.
• Travel regularly to clinics throughout Northern Illinois and Northwest Indiana. (80-90%)
• Install, configure, troubleshoot, and repair desktops, laptops, printers, scanners, and peripherals.
• Support Microsoft Windows 11, Microsoft 365, Outlook, Teams, and business applications.
• Support Active Directory/Microsoft Entra ID, onboarding, offboarding, and account administration.
• Troubleshoot switches, wireless access points, Internet connectivity, structured cabling, and network closets.
• Deploy and support Cisco Meraki infrastructure.
• Support conference room technology and audiovisual equipment.
• Document all work accurately and meet established Service Level Agreements (SLAs).
• Participate in infrastructure upgrades, technology refreshes, clinic openings, and relocation projects.
• Participate in occasional after-hours maintenance windows.

Skills

Customer service

Troubleshooting

Communication

Organization

Education

Associate degree or technical certification

Tools

Windows OS

Microsoft 365

TCP/IP

DNS

DHCP

VPN

Wireless networking

Printers & peripherals

Remote support tools

Job description

Nephrology Associates of Northern Illinois, Ltd. seeks a Remote Service & Support Technician to provide desktop, networking, and infrastructure support across sites in NI and IN.

This role combines remote and on-site work with frequent travel between clinics, focusing on customer service and reliable IT operations. The ideal candidate has 2+ years in IT support, solid knowledge of Windows, MS 365, networking, AD/Entra ID, and a proactive approach to problem-solving in a healthcare IT