Field IT Support Technician — Travel to Clinics

US Eye; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

US Eye is seeking an IT End User Support Technician (Field Support) to provide hands-on hardware, clinical equipment, and IT systems support across physician clinics. Travel weekly to multiple locations to resolve issues and minimize downtime.

Responsibilities include on-site and remote support for end users, installing and configuring desktops, laptops, printers, mobile devices, and clinical IT equipment; troubleshooting network problems; ensuring HIPAA compliance and security policies; and

Qualifications

• Associate's or Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
• 2+ years IT support experience, preferably in healthcare/clinical setting.
• Strong knowledge of Windows and macOS, Office 365, and remote desktop tools.
• Experience with EHR systems, medical peripherals, and clinical application support is a plus.
• Strong understanding of networking concepts (TCP/IP, VPNs, Wi‑Fi, Active Directory).
• Excellent problem-solving and customer service skills.
• Ability to troubleshoot and repair hardware issues on desktops, laptops, and printers.
• Must have a valid driver’s license and willingness to travel between clinic locations.

Responsibilities

• Provide on-site and remote technical support for end users, including physicians, nurses, and administrative staff.
• Install, configure, and troubleshoot hardware, software, and peripherals (desktops, laptops, printers, mobile devices).
• Support clinical IT equipment, such as medical workstations, tablets, and diagnostic devices.
• Troubleshoot network connectivity issues and ensure access to clinical apps and EHR.
• Collaborate with IT infrastructure teams to support servers, network devices, and security protocols.
• Provide training and guidance on IT best practices and security policies.
• Document issues, solutions, and activities in the ticketing system.
• Assist in hardware deployment and upgrades, including imaging and configuring new devices.
• Ensure HIPAA compliance and IT security standards.
• Collaborate with vendors to resolve hardware and software issues.
• Participate in on-call rotation or after-hours support when needed.

Skills

Windows OS

macOS

Office 365

Remote desktop

Networking basics

Customer service

Problem-solving

Travel readiness

Education

Associate's or Bachelor's degree in IT/CS

Equivalent experience

Tools

CompTIA A+

Network+

ITIL

Microsoft certifications

Job description

US Eye is seeking an IT End User Support Technician (Field Support) to provide hands-on hardware, clinical equipment, and IT systems support across physician clinics. Travel weekly to multiple locations to resolve issues and minimize downtime.

Responsibilities include on-site and remote support for end users, installing and configuring desktops, laptops, printers, mobile devices, and clinical IT equipment; troubleshooting network problems; ensuring HIPAA compliance and security policies; and