Remote Service & Support Technician

Nephrology Associates of Northern Illinois, Ltd.; Oak Brook (IL); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Nephrology Associates of Northern Illinois, Ltd. seeks a Remote Service & Support Technician to provide desktop, networking, and infrastructure support across sites in NI and IN.

This role combines remote and on-site work with frequent travel between clinics, focusing on customer service and reliable IT operations. The ideal candidate has 2+ years in IT support, solid knowledge of Windows, MS 365, networking, AD/Entra ID, and a proactive approach to problem-solving in a healthcare IT

Qualifications

• Associate degree, technical certification, or equivalent experience.
• Minimum two years of desktop, networking, or infrastructure support.
• Knowledge of Windows, Microsoft 365, TCP/IP, DNS, DHCP, VPN, wireless networking, printers.
• Excellent troubleshooting, communication, organization, and customer service skills.

Responsibilities

• Provide outstanding customer service via phone, email, Microsoft Teams, and the ITSM platform.
• Travel regularly to clinics throughout Northern Illinois and Northwest Indiana. (80-90%)
• Install, configure, troubleshoot, and repair desktops, laptops, printers, scanners, and peripherals.
• Support Microsoft Windows 11, Microsoft 365, Outlook, Teams, and business applications.
• Support Active Directory/Microsoft Entra ID, onboarding, offboarding, and account administration.
• Troubleshoot switches, wireless access points, Internet connectivity, structured cabling, and network closets.
• Deploy and support Cisco Meraki infrastructure.
• Support conference room technology and audiovisual equipment.
• Document all work accurately and meet established Service Level Agreements (SLAs).
• Participate in infrastructure upgrades, technology refreshes, clinic openings, and relocation projects.
• Participate in occasional after-hours maintenance windows.

Skills

Customer service

Troubleshooting

Communication

Organization

Education

Associate degree or technical certification

Tools

Windows OS

Microsoft 365

TCP/IP

DNS

DHCP

VPN

Wireless networking

Printers & peripherals

Remote support tools

Job description

Corporate, Oak Brook, IL, US

30+ days ago Requisition ID: 1176

Salary Range: $48,000.00 To $55,000.00 Annually

Position Summary

The Remote Service & Support Technician provides both remote and onsite technical support throughout the organization. This is a field support position responsible for desktop support, infrastructure, networking, equipment installation, and technology lifecycle management. The successful candidate will travel frequently between NANI locations while delivering exceptional customer service and maintaining reliable, secure technology environments.

Key Responsibilities

Provide outstanding customer service via phone, email, Microsoft Teams, and the ITSM platform.

Travel regularly to clinics throughout Northern Illinois and Northwest Indiana. (80-90%)

Install, configure, troubleshoot, and repair desktops, laptops, printers, scanners, and peripherals.

Support Microsoft Windows 11, Microsoft 365, Outlook, Teams, and business applications.

Support Active Directory/Microsoft Entra ID, onboarding, offboarding, and account administration.

Troubleshoot switches, wireless access points, Internet connectivity, structured cabling, and network closets.

Deploy and support Cisco Meraki infrastructure.

Support conference room technology and audiovisual equipment.

Document all work accurately and meet established Service Level Agreements (SLAs).

Participate in infrastructure upgrades, technology refreshes, clinic openings, and relocation projects.

Participate in occasional after-hours maintenance windows.

Required Qualifications

Associate degree, technical certification, or equivalent professional experience.

Minimum two years of desktop, networking, or infrastructure support experience.

Knowledge of Windows, Microsoft 365, TCP/IP, DNS, DHCP, VPN, wireless networking, printers, and remote support tools.

Excellent troubleshooting, communication, organization, and customer service skills.

Preferred Qualifications

CompTIA A+, Network+, or Microsoft certifications.

Healthcare IT and EMR/EHR support experience.

Microsoft Intune or MDM experience.

Travel Requirements

This is a field support position requiring frequent travel to NANI locations throughout Northern Illinois and Northwest Indiana.

Valid driver's license.

Ability to travel independently between assigned clinic locations.

Mileage reimbursed in accordance with NANI policy.