IT Field Technician: Remote & Onsite IT Support

Prism Health North Texas, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Prism Health North Texas, Inc. is seeking an IT Field Technician to provide remote, deskside, and onsite IT service desk support across our clinics. You will resolve technical issues and deliver a world-class client experience daily, following documented policies and escalation procedures.

Responsibilities include prioritizing tickets, coordinating with IT teams, and ensuring timely resolution in our healthcare environment while maintaining patient data privacy and security standards.

Responsibilities

• Provide remote, deskside, and onsite IT service desk support to resolve technical issues across clinics.
• Follow documented policies and escalation procedures to set ticket priority and resolve issues.

Job description

Prism Health North Texas, Inc. is seeking an IT Field Technician to provide remote, deskside, and onsite IT service desk support across our clinics. You will resolve technical issues and deliver a world-class client experience daily, following documented policies and escalation procedures.

Responsibilities include prioritizing tickets, coordinating with IT teams, and ensuring timely resolution in our healthcare environment while maintaining patient data privacy and security standards.