Field IT Technician - POS & Store Tech

Vallarta Supermarkets; Lancaster (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Vallarta Supermarkets seeks an IT Field Technician to deliver onsite technical support for POS systems, hardware, and store technology across our California locations. You will troubleshoot a variety of devices and ensure reliable operation to support retail activities.

The role requires travel within the assigned area, strong customer service, and the ability to manage inventory and documentation while maintaining PCI and security standards.

Qualifications

• 1–3 years IT support or field service experience.
• Strong troubleshooting skills across hardware, software, and networking.
• Basic understanding of POS systems, PBX/VOIP, and virtual server environments.
• Valid driver’s license and reliable personal vehicle.
• Ability to lift up to 60 lbs. and work on ladders or lifts when required.

Responsibilities

• Provide onsite service and customer support during field visits or dispatches.
• Install, repair, and maintain store technology systems and equipment.
• Troubleshoot POS systems (Encor & Aloha), networking issues, telephony (PBX/VOIP), virtual servers, scales, printers, workstations, and other store devices.
• Diagnose technical problems and determine appropriate solutions.
• Complete detailed service reports for all onsite work.

Skills

Troubleshooting

POS systems

Networking

Customer service

Communication

Inventory management

Driver's license

Job description

Vallarta Supermarkets seeks an IT Field Technician to deliver onsite technical support for POS systems, hardware, and store technology across our California locations. You will troubleshoot a variety of devices and ensure reliable operation to support retail activities.

The role requires travel within the assigned area, strong customer service, and the ability to manage inventory and documentation while maintaining PCI and security standards.