Field IT Technician — Onsite POS & Retail Tech Support

Vallarta Supermarkets; Burbank (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Vallarta Supermarkets in California seeks an IT Field Technician to provide onsite support at store locations, focusing on POS systems, hardware, and store technology infrastructure.

You will travel within the area, perform maintenance, coordinate with vendors, and ensure PCI compliance. Strong customer service and problem-solving skills are essential, and a valid driver's license is required.

Qualifications

• 1–3 years IT support or field service experience.
• Strong troubleshooting across hardware, software, and networking.
• Basic understanding of POS systems and virtual server environments.
• Valid driver's license and reliable personal vehicle.

Responsibilities

• Provide onsite service and customer support during field visits or dispatches.
• Install, repair, and maintain store technology systems and equipment.
• Troubleshoot POS systems, networking issues, telephony, virtual servers, scales, printers, workstations and other store devices.
• Document all work performed, including troubleshooting steps, findings, parts used, and resolutions.

Skills

Troubleshooting

Customer service

Communication

Inventory management

Flexible hours

Education

A+ Certification

Tools

Encor POS

Aloha POS

PBX/VOIP

Hobart scale calibration

Job description

Vallarta Supermarkets in California seeks an IT Field Technician to provide onsite support at store locations, focusing on POS systems, hardware, and store technology infrastructure.

You will travel within the area, perform maintenance, coordinate with vendors, and ensure PCI compliance. Strong customer service and problem-solving skills are essential, and a valid driver's license is required.