Field IT Technician — POS & Retail Tech Support

Vallarta Supermarkets; Town of Texas (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Vallarta Supermarkets is seeking an IT Field Technician to provide onsite support for store locations, focusing on POS systems, hardware, and infrastructure. The role requires a self-starter with solid troubleshooting, customer service, and the ability to work in a fast-paced retail environment.

Expect hardware replacements, warranty coordination, PCI inspections, and travel across the assigned area with flexible hours.

Qualifications

• 1–3 years of IT support or field service experience.
• Strong troubleshooting across hardware, software, and networking.
• Ability to lift up to 60 lbs and work on ladders or lifts when required.

Responsibilities

• Provide onsite service and customer support during field visits or dispatches.
• Install, repair, and maintain store technology systems and equipment.
• Troubleshoot POS systems (Encor & Aloha), networking issues, telephony, virtual servers, scales, printers, workstations, and other store devices.
• Diagnose technical problems and determine appropriate solutions.
• Complete detailed service reports for all onsite work.

Skills

Troubleshooting

Customer service

Communication

Multi-tasking

Travel readiness

Tools

Encor POS

Aloha POS

PBX/VOIP

Networking tools

Job description

Vallarta Supermarkets is seeking an IT Field Technician to provide onsite support for store locations, focusing on POS systems, hardware, and infrastructure. The role requires a self-starter with solid troubleshooting, customer service, and the ability to work in a fast-paced retail environment.

Expect hardware replacements, warranty coordination, PCI inspections, and travel across the assigned area with flexible hours.